ck24 Terms and Conditions — Complete Guide

2. Eligibility and Age Requirement

Meeting the following eligibility criteria is mandatory to use the ck24 platform.

• The user must be at least 21 years old at the time of account registration.
• The user must be a real individual, not a corporate entity.
• Each individual may register only one account. Multiple accounts are prohibited.
• The user must be of sound mind and willing to participate voluntarily.
• Persons who have added their name to the self-exclusion list may not create an account.

ck24 may at any time request valid identification for age verification. Failure to submit the required documents may result in account suspension.

3. Account Registration and Management

3.1 Registration Process

To create an account on ck24, accurate and complete information must be provided. Providing false information may result in account cancellation and forfeiture of winnings.

• Real name, date of birth, and contact details must be provided at the time of registration.
• A valid email address and mobile number must be added.
• It is the user's responsibility to keep their password strong and secure.
• Sharing account information with third parties is prohibited.

3.2 Account Verification (KYC)

ck24 conducts a verification process to prevent fraud and ensure security. The following documents may be requested for withdrawal requests or account activation:

• A clear copy of the National ID (NID) or passport.
• Confirmation that the name matches the mobile banking account.
• Additional identity documents if required.

Withdrawal access may be limited until verification is complete.

4. Deposit and Withdrawal Policy

4.1 Deposits

Deposits can be made easily on the ck24 platform through Bangladesh's main mobile banking services.

• Accepted methods: bKash, Nagad, Rocket, Upay.
• Minimum deposit amount: ৳500 (for each method).
• Deposits are generally credited to the account instantly.
• All deposits must be made from a method registered in the user's own name.
• Deposits made through third parties are not accepted and will be returned.

4.2 Withdrawals

ck24 ensures a fast and secure withdrawal process. All withdrawal requests are processed after verification.

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally completed within 1 hour.
• The withdrawal method must be consistent with the deposit method.
• Withdrawals cannot be processed if bonus wagering requirements have not been met.
• ck24 reserves the right to request additional verification in cases of unusual activity.

5. Bonuses and Promotional Offers

ck24 offers various types of bonuses and promotional offers for its members. All bonuses are subject to specific conditions.

5.1 Welcome Bonus

• New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000.
• Welcome bonus wagering requirement: 10 times (10x).
• Minimum deposit to claim the bonus: ৳500.
• The bonus can be claimed only once — per user.

5.2 VIP Program

ck24's VIP program has three tiers. Players can move up to higher tiers through regular play:

• Bronze: Weekly cashback up to a maximum of 0.4%.
• Silver: Weekly cashback up to a maximum of 0.8%.
• Gold: Weekly cashback up to a maximum of 1.2%.

5.3 General Bonus Terms

• Bonus funds cannot be withdrawn directly and can only be used to play games.
• Winnings from bonuses can only be withdrawn after the wagering requirements are met.
• ck24 reserves the right to modify or cancel any promotion.
• ck24 will take necessary action to prevent strategic misuse of promotions.
• Bonus claims from the same IP address using multiple accounts or family members' names are not permitted.

6. Gaming Rules and Fair Play

ck24 believes in fair play. All games are conducted in a fair and transparent manner.

6.1 Technical Issues

• If a game is interrupted due to a technical error or server problem, ck24 will make an appropriate decision after review.
• Loss of internet connection is the user's responsibility — bets lost for this reason will not be refunded.
• Incorrect results caused by software errors will be considered void.

6.2 Game Results and Disputes

• All game results are final, unless a software error is proven.
• Complaints regarding results must be reported to the support team within 24 hours.
• ck24's customer service team assists in Bengali via live chat 24/7.

6.3 Sports Betting

• Betting on cricket (including BPL, IPL, T20 World Cup) and other sports will be settled based on the odds provided.
• If a match is cancelled or not played on the field, bets will be refunded.
• For in-play betting, the live odds displayed on the site will apply.

7. Prohibited Activities

The following activities are completely prohibited and may result in immediate account closure and balance forfeiture:

• Creating or operating multiple accounts.
• Opening an account with a false identity or incorrect information.
• Strategic misuse of the bonus system for personal gain.
• Attempts to launder money or conceal the source of illegal funds.
• Using automated software, bots, or hacking tools.
• Exploiting platform vulnerabilities or technical errors.
• Harassing or threatening other users.
• Accessing via VPN from prohibited countries or regions.

8. Responsible Gaming

ck24 places the highest priority on responsible gaming. We believe that gaming is for entertainment, not addiction.

8.1 Self-Restriction Tools

• Deposit Limit: Daily, weekly, or monthly deposit limits can be set.
• Loss Limit: A maximum loss amount can be set for a specific period.
• Session Limit: A time limit can be set for each gaming session.
• Self-Exclusion: The option to block your account for a set period or permanently.

If you feel your gaming habits are going out of control, please contact our 24/7 support team or read the Responsible Gaming page.

9. Privacy & Data Protection

ck24 is aware of user privacy and keeps all data secure through SSL encryption technology.

• Personal information will never be sold to third parties.
• Data may be analyzed for service improvement and fraud prevention.
• Data may be shared with authorities to meet legal obligations.
• Cookies are used to improve site functionality.

To learn about our full privacy policy, please read our Privacy Policy page.

10. Limitation of Liability

To the maximum extent permitted by law, ck24 bears no responsibility for the following:

• Losses caused by temporary unavailability of the platform or technical failures.
• Missed opportunities due to the user's own internet connection issues.
• Losses resulting from unauthorized third-party access to an account.
• Any financial losses arising from gaming.
• Consequences of the user's violation of these terms.

ck24 always strives to provide a safe and reliable platform, however it is not possible to guarantee uninterrupted service for online services.

11. Account Closure & Suspension

11.1 Closure by ck24

ck24 may close or suspend an account without notice in the following cases:

• Serious violation of these terms and conditions.
• Evidence of fraudulent activity or cheating.
• Suspicious money laundering activity.
• Failure to verify age or providing a false age.
• Upon instruction from legal authorities.

11.2 Closure by User

Any user may close their account at will. In this case, any remaining valid balance will be returned after all active wagering requirements have been met.

12. Changes to Terms

ck24 reserves the right to change these terms and conditions at any time. For significant changes:

• A clear notice will be provided on the site.
• Registered email addresses may be notified.
• The date of the change will be noted at the top of the terms.

Continued use of the platform after any changes will be considered acceptance of the new terms. It is the user's responsibility to review this page regularly.

13. Contact & Dispute Resolution

If you have any questions or complaints regarding these terms and conditions, please contact the ck24 support team.

• Live Chat: Support in Bengali is available 24/7.
• Email: [email protected]

After a complaint is submitted, ck24 will investigate within a reasonable time and attempt to provide a resolution. We believe that most disputes can be resolved through direct communication.