ck24's Privacy Policy

What information we collect

ck24 may collect the following types of information through its platform:

A. Information provided directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID (NID) or passport number (for identity verification)
• Financial information — bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)

B. Automatically collected information

• IP address and device identifier information
• Browser type, operating system, and language preference
• Log data relating to usage patterns and duration on the platform
• Information obtained from cookies and similar tracking technologies

C. Information received from third parties

• Transaction confirmation information from payment gateway providers
• Information received from identity verification service providers
• Security-related information through fraud prevention services

Why we use your information

ck24 uses the collected information for the following legitimate purposes:

• Account management: To complete registration, login, password recovery, and account verification processes.
• Financial transactions: To process deposits and withdrawals, detect fraud, and meet anti-money laundering (AML) requirements.
• Customer service: To provide support via 24/7 live chat and email, and to resolve complaints.
• Responsible gaming: To identify signs of addiction and to facilitate self-exclusion or deposit limit settings.
• Age verification: To confirm that platform users are at least 21 years of age.
• Security and compliance: To meet applicable legal obligations, protect accounts, and ensure cybersecurity.
• Platform improvement: Using analytical data to raise service quality and improve the user experience.
• Communications: To send bonus offers, security alerts, and important updates based on your consent.

Who your information may be shared with

ck24 does not sell your personal information to third parties. However, specific information may be shared in the following circumstances:

Payment processors

Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. They are bound by strict confidentiality agreements.

Identity verification services

Limited information may be shared with approved third-party identity verification providers to complete the KYC process.

Legal requirements

If required to comply with a court order, regulatory authority directive, or applicable law, ck24 may be legally obligated to disclose information.

Fraud and security

Relevant information may be shared with security partners to detect, prevent, or investigate fraudulent activity and to ensure the security of the platform.

Policy on the use of cookies

ck24 uses cookies and similar technologies to operate the website and improve the user experience. Cookies are small text files stored on your device that record information about site usage.

Essential cookies

These cookies are necessary to maintain login sessions, perform security checks, and ensure core functionality. Disabling them may prevent the site from working properly.

Functional cookies

These cookies are used to remember your language preference and login details, and to provide a personalized experience.

Analytical cookies

These collect anonymized data to understand how users interact with the website, which helps improve the quality of the platform.

You can control or delete cookies through your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

How we keep your information secure

ck24 makes the security of your personal and financial information its highest priority. To this end, we implement the following technical and organizational measures:

• SSL/TLS encryption: All data transmission on our site is protected by advanced SSL encryption, making it impossible to intercept or alter information.
• Two-factor authentication (2FA): Ensures an additional layer of security for account access.
• Encrypted databases: All collected data is stored in encrypted databases with strict access controls to prevent unauthorized entry.
• Regular security audits: Regular security assessments and penetration tests are conducted by cybersecurity specialists.
• Staff training: ck24 employees receive regular training on data protection and are bound by confidentiality agreements.
• Minimum data policy: Only the information strictly necessary to provide the service is collected.

How long your information is retained

ck24 retains your personal information only for as long as is necessary to fulfil the purpose of collection and to comply with legal obligations.

• Active account data: All relevant information is retained for as long as the account remains active.
• After account closure: Financial transaction records and KYC documentation are retained for a specified period in accordance with regulatory requirements.
• Marketing preferences: If you withdraw your consent, the relevant information is promptly removed from marketing activities.
• Log data: Technical logs are generally deleted automatically after a set period.

Your rights under data protection

Under ck24's privacy policy, you enjoy the following rights:

Right of access

You may request a copy of your personal information held by us.

Right to rectification

If the information held about you is incomplete or incorrect, you may request that it be corrected.

Right to erasure

In certain circumstances you may request that your personal information be deleted, however information retained due to legal obligations is exempt from this right.

Right to object to processing

You may object to marketing communications or certain types of profiling.

Data portability

Where applicable, you may request your information in a structured, machine-readable format.

Right to withdraw consent

Where processing is based on your consent, you may withdraw that consent at any time. However, this will not affect the validity of processing carried out before the withdrawal.

To exercise any of the above rights, email us at [email protected]. We will endeavour to respond within a reasonable time.

Child and minor protection policy

ck24's services are intended solely for individuals aged 21 or older. We do not knowingly collect information from or provide services to any minor.

Age verification is mandatory during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and any collected information will be deleted.

If you believe a minor is using our platform, please notify us at [email protected].

About external sites and services

ck24's privacy policy applies only to our own platform. Third-party service providers connected to our services — such as payment gateways — are governed by their own privacy policies.

ck24 is not responsible for how your information is used by third-party services. Please read the privacy policy of the relevant service for more details.

The right to update this privacy policy

ck24 reserves the right to change or update this privacy policy at any time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.

For significant changes, we may send a notification to your registered email address. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

We therefore recommend that you review this page regularly so that you are always informed about the protection of your information.