For ages 21 and above only

ck24 Responsible Gaming
Your safety is our priority

ck24 believes gaming is entertainment — play responsibly and stay well. Deposit limits, self-exclusion, and 24/7 support are all available for you.

Why we care about responsible gaming

At ck24, alongside providing an enjoyable gaming experience, it is our responsibility to ensure your mental and financial wellbeing.

Online casino and betting can be fun entertainment — but it should never harm your financial or mental stability. ck24 believes that responsible gaming means knowing yourself, setting limits, and seeking help when needed.

On this page you will learn how to use ck24's tools to play safely, what the signs of a problem look like, and where to find support when needed. On our platform, responsible gaming is not just a policy — it is part of our culture.

Important Warning

Gambling is a risky activity. Always keep the following in mind:

  • Never chase losses by placing bigger bets to recover money you have lost
  • Never gamble with borrowed money or funds set aside for emergencies
  • Do not treat gaming as a source of income — it is entertainment only
  • Never spend beyond your set budget
  • If gaming is causing problems with your family, work, or relationships, stop immediately
21+

Age verification is mandatory

Creating an account and gaming on ck24 is only permitted for those aged 21 and above. We apply age verification methods to prevent minors from accessing the gaming platform. If you suspect any minor in your family has accessed this platform, please notify our support team immediately.

Safe Gaming Tools and Features

ck24 provides several effective tools to help you manage your own gaming habits.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be increased before the designated time, but it can be lowered at any time. This is the simplest way to stay in control of your finances.

Self-Exclusion

If you feel you need a break from gaming, you can completely block your account for a set period. Choose from 30 days up to permanent exclusion, based on what you need. Logging in will not be possible during the exclusion period.

Time-Out

Use a time-out as a lighter alternative to self-exclusion. You can take a break from gaming for anywhere between 24 hours and 4 weeks. During this time, no bets or deposits will be accepted on your account.

Session Reminder

Activate session reminders to see on-screen alerts at set intervals. You will be reminded every 30 minutes, 1 hour, or 2 hours of how long you have been playing — this is effective for building healthy gaming habits.

Gaming History

View your complete deposit, withdrawal, and betting history. Reviewing your records regularly gives you an accurate picture of how much time and money gaming is taking. Stay informed, stay safe.

24/7 Support

ck24's Bangla-speaking live chat support is available around the clock for any gaming-related concerns. If you feel gaming is getting out of your control, do not hesitate to contact us.

How to activate the tools

Configure your safety settings in a few simple steps.

01

Log in to your account

Log in to your ck24 account and open "Account Settings" or "Profile" from the top menu.

02

Open the Responsible Gaming menu

Within Settings, find the "Responsible Gaming" option — all tools are available together in one place.

03

Choose your preferred limits

Deposit limit, time-out, or self-exclusion — activate one or more tools as needed and save your settings.

04

Contact the support team

If you have any trouble with the settings or need more immediate assistance, contact us via 24/7 live chat or at [email protected].

Recognise the warning signs

If any of the following situations apply to you, use the responsible gaming tools or seek professional help:

  • You are regularly spending more than your set budget
  • You are placing larger bets to try to recover lost money
  • You cannot get gaming off your mind
  • You are hiding your gaming from family or friends
  • You are skipping work or family responsibilities because of gaming
  • You are betting with emergency funds or borrowed money
  • You have tried to stop gaming but cannot
  • You feel restless or irritable when you are not gaming

Professional Support

Gaming addiction is a recognised mental health condition. If you or someone you know is struggling with this, please consult a mental health professional in Bangladesh. The ck24 support team is also always ready to point you in the right direction.

Limit Settings in Detail

Find out how each tool works.

Deposit Limit

Set a maximum daily deposit amount. The limit takes effect immediately. To increase it, you must wait through a 24-hour cooling-off period.

Wager Limit

Set a maximum total bet amount for a specific time period. This is an effective way to prevent overspending.

Self-Exclusion

Close your account for 30 days, 3 months, 6 months, 1 year, or permanently. To reopen your account during an exclusion period, you will need to contact the support team.

Time-Out

Take a break from gaming for anywhere between 24 hours and 4 weeks. Once the time-out ends, your account is reactivated automatically.

Responsible Gaming Tips

Follow these tips to build healthy gaming habits.

  • Set a maximum budget before you start playing and stick to it
  • See gaming as entertainment only, not as a way to earn money
  • Take regular breaks — at least 10 to 15 minutes every hour
  • Avoid gaming when you are angry, frustrated, or under stress
  • Never game under the influence of alcohol or other substances
  • Talk openly with family and friends about gaming
  • Review your gaming history once a month
  • Winning is not guaranteed in gaming — keep your expectations realistic
  • Spend time on other hobbies and activities to maintain balance
  • If you notice a problem, seek support right away

Parental Controls

Keep minors in your family protected from online gaming.

Family Protection

Use parental control software on your device to restrict access to online gaming sites. Keep your password and login details secure from other members of your household.

Age Verification Process

ck24 verifies age at registration. Even so, if you suspect a minor has been using your account, please notify us immediately at [email protected].

Device Security

Use a PIN, fingerprint, or password lock on your mobile phone or computer. Never save your ck24 account password on a device if other members of your family use it.

Common Questions and Answers

Answers to the most frequently asked questions about responsible gaming.

You can lower your deposit limit at any time and it will take effect immediately. However, if you want to increase your limit, you will need to wait through a 24-hour cooling-off period. This rule is in place for your own protection.

Any balance in your account at the time of self-exclusion will be kept safe. You can withdraw it after the exclusion period ends or by submitting a request through the support team. The minimum withdrawal amount is ৳1,000.

Our 24/7 Bangla-speaking live chat support can assist you right away. They can activate self-exclusion for you, set deposit limits, or close your account entirely. You can also reach us by email at [email protected].

No. Gaming on ck24 is only permitted for those aged 21 and above. We verify age at the time of registration. If any minor has created an account by any means, it will be closed immediately upon detection.

A time-out is a short-term break — from 24 hours to 4 weeks — which is lifted automatically once the period ends. Self-exclusion is a longer-term measure — from 30 days to permanent — and even after the period ends, support team approval may be required to reactivate the account.

Talk openly with your friend or loved one without judgment. Encourage them to seek professional mental health support. If needed, let the ck24 support team know — we will do our best to help.

Play safely, enjoy the fun

Use ck24's responsible gaming tools and enjoy your favourite games safely. Our support team is always ready for whatever you need.

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Live Chat Support

24/7 live chat in Bangla — get instant help any time, with any question.

Email Support

For detailed support on responsible gaming, write to us at: [email protected]

Return to Homepage

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